Privacy Policy

We are very strongly committed to and understand the great importance of protecting the privacy of our customers. Our goal is to offer you both secure and pleasant shopping experience. Please read the information below to understand which information we collect and how we use it.

The information we collect

For the purpose of fulfilling, shipping and tracking your order, we require your name, address, telephone number and e-mail address. For the purpose of billing, we require credit card information such as credit card number, expiration date, cardholder’s name, billing address and CVV (security code). The CVV code is also used for fraud prevention purposes.

How do we use the collected information

Name and address are required to create a shipment and deliver your order. The telephone number is also required and may be used by carrier (UPS, FedEx or USPS) to contact you for scheduling delivery, address corrections, etc. We also may use your telephone number to contact you regarding your order. Your e-mail address is used solely by us to send you an order confirmation (electronic receipt), shipping confirmation with tracking #, as well as to communicate with you regarding your order.
The credit card information you provide is used for the sole purpose of charging your card with the total amount on the order.

Who do we share your information with

Credit card information – submitted directly to PayPal for authorization and processing via secure connection (SSL). This information is not shared with any other third party.

Shipping information (name, address and telephone) – sent to carrier (UPS, FedEx or USPS) to create a shipment. It is also used by PayPal to create an order and to verify credit card ownership. If your order with us is fulfilled by Amazon, the shipping information will be sent to Amazon to pack and ship your order.

E-mail - your e-mail address is for communication purposes only (with us) and is not shared with any other third party.

Which records do we keep

Your order history – including the shipping and billing address, name, company name (if applicable), telephone number and e-mail address.
We do not keep any credit card information on file.

Your layout design and project pictures

When you submit your project design request to us, you grant us a non-exclusive, royalty-free right to use your layout design for marketing and publication purposes for use on the website and/or in print media. By default, unless expressively stated and agreed upon in writing, we will not publish any personal information, such as name, address, contact phone or e-mail. We reserve the right to modify the contents of the project at any time, whether in part or in whole and adapt it to any format (images, video, etc.). If you do not wish HeatTechProducts.com to use your layout design for the purposes described above, you may opt out at the time of submitting your design for evaluation or within 120 days afterwards.

How we protect your privacy

To protect your private information, all transactions on the website are encrypted with up to 256-bit SSL certificate issued by VeriSign (Symantec) – Internets’ #1 most trusted security provider. To verify validity of the certificate, click on the VeriSign (Symantec) logo at the bottom of any page on the website.
 

If you have any questions or concerns, do not hesitate to contact us.